Shipping policy
Free Fright Offer
Orders within New Zealand totaling $150 or more ship for free.
Delivery
All orders are delivered via tracked courier to ensure safe and fast delivery. If you have specific instructions for the courier please add these to the comments section when you check out. Please note that our couriers cannot deliver to a PO Box.
Estimated Delivery Time
Many factors such as location, order volume, courier network status and weather contribute to the time it takes for an order to be delivered. Here are our estimated delivery times:
- North Island – Urban - 2-3 business days
- North Island – Rural - 3-5 business days
- South Island – Urban - 2-4 business days
- South Island – Rural - 3-5 business days
Availability
We do our best to maintain accurate availability information, however, there may be times where items you have ordered are not available. If that is the case, we will notify you as soon as possible.
Shipping Confirmation & Tracking
A confirmation email containing your order tracking number will be sent to you when your order is shipped. If your tracking number is not recognised, please try again in a few hours as there can be a delay while your order awaits courier collection.